iPlay Exeter FAQs

Yes 

The requirement for socks forms part of our health and safety risk assessment. Socks must be worn by all children and adults within the play area for the following reasons:

1. Hygiene Control – Socks act as a barrier between feet and shared play surfaces, reducing the transfer of sweat, skin particles, and potential infections such as verrucae or athlete’s foot. This helps maintain a clean and hygienic environment for all users.

2. Injury Prevention – Wearing socks helps minimise the risk of friction burns, blisters, and abrasions that can occur when skin comes into direct contact with slides, mats, or climbing surfaces. Non-slip socks are particularly effective in reducing the risk of slips and falls.

3. Equipment Protection – Socks reduce wear and tear on play equipment by preventing toenails or bare skin from snagging or damaging netting, mats, and padded areas.

4. Consistency of Safety Practice – A clear socks-only policy supports a safer play environment and ensures all visitors are subject to the same hygiene and safety standards.

We are asking everyone to book via the booking page on this website. If you don't book online, you won't guarantee your admission.

We do permit supporting siblings to accompany the younger children, but please note that this area is not designated as a play zone for them. Supporting siblings can be booked as accompanying adults. Thank you for your understanding!

We have limited free parking available at the premises - please car share where possible.

We are open Mon-Sun: 9am-5pm all year round, apart from christmas day and boxing day when we are closed.

Yes of course - we allow pushchairs, prams and buggies into iPlay but please note that they are NOT allowed onto the softpadded area of the sensory room.

Your session starts on time, with or without you. We cannot guarantee that you can rebook to a later slot. If we are at full capacity you will lose the time you are late.

There is wheelchair access to the building on the ground floor situated in iPlay that is accessible to wheelchairs.

Please note that wheelchairs are not allowed onto the softpadded area of the sensory room.

No, only food and drink purchased from the Play cafe and vending machines is to be consumed on site. Although for party bookings made with us; we do allow birthday cakes.

No, we do not have a hoist on site.

All bookings are non-refundable. We can however, provide a credit for bookings that have given at least 24 hours prior notice to their booking time.

We recommend arriving at least 10 minutes prior to your booked time to check-in.